What is it?
Multi-device support allows a single user to log in to up to
three concurrent devices on the same platform (three Desktop, three Mobile).
For example, a user with both a home and work computer can be logged into Work
for Desktop on both devices to receive calls and chats on both. The same
applies to users who may want to use both a phone and a tablet with Work for
Mobile.
How does it work?
Incoming calls will ring simultaneously on all devices where
the user is logged in (across mobile, desktop, and web). Once a call is
answered on any of the devices, the flip call banner is displayed on all
others.
Logging into additional devices will log the user out of
one of the previous devices according to the following rules:
Work for Desktop
Work for Mobile
Logging
in on a fourth device while the other three are in the background (not
active) will force a logout on the last device when receiving an incoming
call on one of the other devices, or when switching to an older instance.
Logging
in on a fourth device while the other three are in the foreground (active)
will force a logout on the first logged-in device.
Note: If there is an active call on the first logged-in
device, the iOS app will wait for the call to finish, but the Android app will
terminate the call and log out of the app immediately.
Known Limitation: The current Nomadic 911
solution does not function with multiple Work for Desktop instances.
FAQ
How does multi-device support function with Work for Web?
Multi-device support does not apply to Work for Web and does
not count against the device limit of three. Calls will only be received on the
active tab (notification is shown on other tabs where a user can choose to
receive calls).
Can you answer one call on Work for Desktop and a second
call on another instance of Work for Desktop?
Yes, but the platform is limited to only two concurrent
calls.
Is there a way to see which devices are logged into Admin
Console or in Work itself?
Not currently.
What happens if the first device is on a call and the user
logs into the fourth device?
If there is an active call on the first logged-in device,
the iOS app will wait for the call to finish, but the Android app will
terminate the call and log out of the app immediately.
What happens with the call flip banner if there is more than
one active call?
The first call will get a call flip banner, the second will
not.
When notification settings are changed on a device, will it
sync to the other logged-in devices?
Only the business hours and snooze notifications are synced,
the other notification settings are device-specific.
What if I am still unable to use multiple devices?
8x8 restricted this functionality from specific users based
on potential system capacity and balance concerns. Contact your Sales
representative to discuss how this feature could work for your environment.