Assigning Roles to an X Series User

Objective

Assign roles to a user in 8x8 Admin Console using role-based access control (RBAC).

Applies To

• 8x8 Admin Console
• Role-based Access Control

Procedure

1. Log in to 8x8 Admin Console.
2. Click Menu (three horizontal lines top left of the page).
3. Click Roles & permissions.  ***Ensure the user has a license assigned to avoid saving with errors
4. Click Assignments
5. Click +Create assignment (Top right of the page).
6. Fill in the following fields:
• Assign to
• Role
• Scope

Multiple roles and scopes can be associate with an assignment.

7. Click Save.

The new assignment will be listed under the Assignments page.

Note: Admins cannot assign permissions to themselves -- only to other admins.

Out of the Box 8x8 Admin Console Roles

The roles below are available for assignment by default in your administrative console.

Role	Definition
Super Admin	A Super Admin role offers full access to 8x8 Admin Console users, workgroups, and the ability to access and assign sensitive permissions such as Company Call Recording access. Grant and create API credentials.
Audit Management Admin	The Super Admin must assign this role, which grants access to auditing chat conversations.
Company Admin	A Company Admin role offers full access to Admin Console users, workgroups, and beyond
IT Admin	An IT Admin role offers access to users and workgroups in Admin Console. This allows them to create and manage users and their workgroup permissions.
VCC Admin*	A VCC Admin role offers access to the Configuration Manager for Contact Center application only. The role will not have access to Admin Console. They can configure their contact center using the Configuration Manager for Contact Center app. They are unable to add users or assign licenses to users.
My8x8 Admin	A My8x8 Admin role offers access to the 8x8 Support Portal. Access to 8x8 Billing and Orders (as well as Support case submission privileges) in the 8x8 Support Portal (My 8x8).
Basic User	For internal 8x8 use when migrating from legacy systems.

Note: The VCC Admin role is only available to customers whose service package includes 8x8 Contact Center.

Additional Information

If a user's role has changed and they need greater access to 8x8 services (for example, adding Contact Center access in addition to 8x8 Work), a system administrator may want to change their license. If a user leaves your organization, you will need to remove their license before deactivating the line and the user.

Permission Issues

Depending on your role and permissions, some fields may be grayed out, or tabs may not be visible, etc. If this occurs, you may be missing the correct permissions to complete that task. To resolve this, reach out to your system administrator to request that they edit your permissions.

If you are an admin and were able to complete these tasks before or are the primary admin, please try clearing your cache/browser history. If that still doesn't work, you will need to contact 8x8 Support for further assistance.

Click here for a comprehensive guide to managing your system roles and permissions.

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