Audit Management Generate Archive Not Working in 8x8 Admin Console

Audit Management Generate Archive Not Working in 8x8 Admin Console

Symptom

When attempting to generate an archive on 8x8 Admin Console's Audit Management page, the option is grayed out and clicking on it does nothing.

A screenshot of a computer AI-generated content may be incorrect.

Applies To

  • Admin Console
  • Audit Events

Resolution

The Generate Archive option becomes active after a Date Range filter and Author filter are applied.

  1. Log in to Admin Console.
  2. Select Audit Management.
  3. Select the Search Filters box.
  4. Select Date Range.
    • Select Is.
    • Select one of the preset date ranges or a custom defined range.
    • Select Finish.
  5. Select the Search Filters box.
  6. Select Author.
    • Select is everyone.
  7. Generate Archive should now be active and clickable.

A screenshot of a search engine AI-generated content may be incorrect.

Cause

Required filters are not selected causing the Generate Archive option to be non-interactive.

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