Check Which Versions of 8x8 Work for Desktop Are Being Used in Your Organization

Check Which Versions of 8x8 Work for Desktop Are Being Used in Your Organization

Objective

Allow admins to find out which versions of 8x8 Work for Desktop their users are using to prepare for 8x8 Work for Desktop EOL dates.

Applies To

  • 8x8 Work for Desktop

Procedure

Note: Only users with X4 Supervisor access to Analytics for 8x8 Work can perform these steps.

  1. Log in to your 8x8 Application Panel.
  2. Select Analytics for 8x8 Work. Note: You may have to select a PBX at this point if your company has multiple PBXs.
  3. From the left menu, select the Call Quality Detail report.

A screenshot of a phone AI-generated content may be incorrect.

  1. The default date range for the report is Today but you may want to choose several days to cover all the users using 8x8 Work for Desktop. To expand the date range select the calendar icon near the upper right-hand corner of the report.

A screenshot of a phone AI-generated content may be incorrect.

  1. A set of predefined date ranges will appear along with an option to use a custom date range which you can specify. To use a custom date range, select the date range that makes sense for your situation then select Submit.
  2. The devices used for calls are displayed in the User Agent column. You'll see the type of device and 8x8 Work version used on the device, if any.
  3. Click Download to get an Excel spreadsheet of the report.
  4. Delete the title row (Row 1).
  5. Create a pivot table and drag and drop UserAgent into the Rows section of the pivot table control area.
  6. To the left of the control area you'll see all of the different values for UserAgent come up listed alphabetically.
  7. Your list of values may require you to scroll down to see them all. Anything starting with VO-Desktop is a version of 8x8 Work for Desktop that was used in the time period you specified. Each value after it is the macOS or Windows version 8x8 Work for Desktop was running on. Check to see if any of the versions used are coming up for EOL. You can find a list of EOL dates in 8x8 Work for Desktop Version End-of-Life Policy.


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