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Current Status |
Meaning |
|
Login |
Extension has logged in to the Call Queue |
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Logout |
Extension has logged out of the Call Queue |
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DND-On |
Extension has turned on Do Not Disturb and will not be offered calls from the queue. |
|
DND-Off |
Extension has turrned off Do Not Disturb and will be offered calls from the queue. |
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Idle |
Extension is not on an active call and will be offered calls if logged in to the Call Queue. |
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On-Call |
Extension is on an active call and will not be offered calls from the Call Queue. |
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Alerting |
Extension is being offered a call. |
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Ring Pause |
Extension was offered a call which was not answered. No calls will be offered to the extension for the configured amount of time. |
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Wrap-Up |
Extension has ended a call that was offered by the Call Queue and answered. No calls will be offered to the extension for the configured amount of time. |
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Added |
Extension was just added to queue. |
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Removed |
Extension was removed from the queue. |