Fix for MS Teams Sync Issue for New Users
Symptom
Newly created and assigned users who have been enabled for
Voice for Teams in the 8x8 Admin Console do not appear in the
8x8 Voice for Microsoft Teams admin portal.
Applies To
Applies To
Resolution
Log in
to the 8x8 Admin Console and navigate to Users.
Locate
the affected user and click the Edit (pencil)
icon.
Scroll
down to the Services and permissions section.
Toggle
the Enable MS Teams Integration switch to disable the
Voice for Teams license for this user.
Click Save.
Wait
for ten (10) minutes to allow backend services to process
the license disablement. ⚠️ Do not
immediately re-enable the license, as this can cause sync failures.
Additional Information
If you need further assistance, please open a case with 8x8
Support.
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