How do I manage my 8x8 phone system for a business-impacting event in Admin Console?
Objective
When sudden closures, emergencies, or other outside events
occur and necessitate a change in your operations, 8x8 makes it easy to
prepare with options to temporarily configure your voicemail, call
forwarding, and Auto Attendant to intelligently handle
incoming calls while your needs are altered or you are away.
In the event part or all of your workforce shifts offsite,
it's also critical to have each 8x8 Work user update their E911
address for emergency services.
Applies To
8x8 X
Series
Admin
Console
Extensions
Voicemail
Call
Forwarding
Auto
Attendant
Procedures
Click below for detailed instructions on how to:
Configure
your extension voicemail and Ring Group voicemail.
Configure
your call forwarding.
If you would like to direct calls to an alternate number during the event,
you can simply create and activate forwarding rules to automatically
perform this handling. See
Set
Up Call Forwarding in 8x8 Admin Console.
Configure
your Auto Attendants.
Update
E911 Addresses.
Each individual user's E911 address set in 8x8 Work for Desktop helps with
dispatching emergency services to the right location when called from
their 8x8 phone line. It's critical for users to adjust this whenever
they change where they are working from. See
Update
E911 Address in 8x8 Work for Desktop.
Additional Information
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