Troubleshooting Audio Issues in 8x8 Work Meetings

Troubleshooting Audio Issues in 8x8 Work Meetings








Troubleshooting Audio Issues in 8x8 Work Meetings




Symptom


Microphone/headset audio issues when using.




Applies To


  1. 8x8 Meet


  1. Work for Desktop





Resolution


Check that Work for Desktop audio settings and meeting audio settings are the same.


  1. Log in to Work for Desktop.


  1. Click Settings (Gear).


  1. Click Audio and video.


  1. Choose the source for Microphone and Speakers.



















  1. Click Meetings.


  1. Join a Meeting.


  1. Click More Actions (three dots) > Settings.









https://support.8x8.com/cloud-phone-service/meetings/work-meetings/troubleshooting-audio-issues-in-8x8-work-meetings Updated: Tue, 16 Mar 2021 14:15:46 GMT

Powered by 




1



















8. Check that Microphone and Audio output are the same source as the one in VOD. Adjust if needed.





















Cause


When audio settings in Work for Desktop are changed but not updated in the meeting settings. The same is true if meeting settings are adjusted and not updated in Work for Desktop.



Additional Information


If audio issues continue to occur, please contact 8x8 Support.



















https://support.8x8.com/cloud-phone-service/meetings/work-meetings/troubleshooting-audio-issues-in-8x8-work-meetings Updated: Tue, 16 Mar 2021 14:15:46 GMT

Powered by 




2




    • Related Articles

    • X Series Technical Requirements

      X Series Technical Requirements Document History Update Contact Center Mail Server Addresses, minor corrections, and/or clarifications for Contact Center. March 9th, Browser and TLS requirements added/updated 2021 CORRECTION in United States Quality ...

    • 8x8 Work Manuals & User Guides

      8x8 Work Manuals & User Guides Looking for a different product help? Some of the links below are for PDF guides and web guides not accessible from within our products. Click here to see only web-based 8x8 Work and integration user guides. Setting Up ...

    • How do I create scheduled events or meetings for Video Meetings

      How do I create scheduled events or meetings for Video Meetings? Objective •  To create scheduled events or meetings for Video Meetings Applies To Google Calendar 8x8 Meet Work for Desktop Procedure To create a scheduled events or meetings, you will ...

    • Scheduling a Meeting Using 8x8 Work for Mobile

      Scheduling a Meeting Using 8x8 Work for Mobile Objective Schedule a meeting using 8x8 Work for Mobile. Applies To 8x8 Work for Mobile 8x8 Video Meetings Procedure Scheduling a meeting requires syncing 8x8 Work for Mobile with a calendar. An event ...

    • How to Use the Remote Control Feature in 8x8 Work

      How to Use the Remote Control Feature in 8x8 Work Objective Using the remote control feature in 8x8 Video Meetings. Applies To •  8x8 Video Meetings Procedure Log in to Work for Desktop. Join a Meeting. Click More Options (three dots) on the avatar ...