Unable to Create or Schedule Reports in Analytics for 8x8 Work

Unable to Create or Schedule Reports in Analytics for 8x8 Work

Symptom

Unable to create or schedule reports in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work
  • Legacy Reports

Resolution

As of Analytics for 8x8 Work 2.1.2, users are unable to create or schedule reports using Schedule Reports.

When trying to create or schedule a report using legacy reports, the following error will appear.

Users should instead use the Schedule Report Emails (New) feature.

Cause

Analytics for 8x8 Work 2.1.2 disabled the functionality of legacy reports.

Additional Information

More information on the new reports is available in How to Schedule an Email Report in Analytics for 8x8 Work.


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