Unable to Set Main Line Number or External Caller ID in 8x8 Admin Console

Unable to Set Main Line Number or External Caller ID in 8x8 Admin Console

Symptom

If a number is in the middle of the porting process, both the temporary and number being ported do not appear in the dropdown to set the external caller ID (on a user) or mainline number (on a site).

Applies To

  • Admin Console
  • Porting
  • Caller ID

Resolution

The resolution is to wait until the number has completed the porting process. Once the port process has been completed, the number will be available to set as main line number and external caller ID.

Another option is to get the number being ported approved for spoofing. For more information, see Spoofing: How to Make Non-8x8 Numbers Available for Outbound Calling (8x8 Work).

Cause

This is due to limitations of the porting process.

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