Update E911 Address in 8x8 Work for Desktop

Update E911 Address in 8x8 Work for Desktop

Objective

Updating the E911 address in 8x8 Work for Desktop.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Express

Procedure

E911, or Enhanced 911, is a means for wireless phone users in North America to provide more accurate location information when calling 911 emergency services. Providing this information within 8x8 Work for Desktop settings will allow the proper emergency services to locate you more easily when calling from your 8x8 Work services. When calling 911 from 8x8 Work apps, emergency services will respond to the address listed in your E911 settings.

  1. Log in to 8x8 Work for Desktop.
  2. From the left navigation, select Settings.
  3. Select Account settings.
  4. From the Account settings submenu, select Emergency address.
  5.  In the Emergency address section, under Address, do one of the following:
    • To the upper right of the listed address, click Edit.
    • Select New address.

Note: These instructions presume you want to add a new address for emergency services in the event of moving offices or working remotely. Same as the site address applies the general office address for your company site to your setup. Not applicable means an E911 address is not needed for this profile.
  1. Select a Country.
  2. Enter your Address. An automated service will validate the address.

Tips:

    • Remove apostrophes, from your address: e.g., "ONel" is accepted, "O'Nel" is not
    • Remove the number mark (#) from your address: e.g., "Unit 13" is accepted, "Unit #13" is not
    • Use clean numbers for secondary addresses: e.g., "Floor 13" is accepted, "13th Floor" is not
  1. Click Save.

Emergency service not available for this address? The system may suggest validated alternatives matching your entry. Select the best one and click Save. 
  1. At the bottom of the Account settings page, click Save. You should see the message Settings saved successfully  at the top of the screen.


    • Related Articles

    • 8x8 Work for Desktop MSI Installation Parameters

      Question What are the MSI installation parameters that can be used with MSI installer of 8x8 Work? Applies To 8x8 Work for Desktop for Windows Answer Open Command Prompt or PowerShell. Navigate to the MSI installer folder by using "cd" command. Once ...

    • Download 8x8 Work for Desktop

      System Requirements Operating System Windows 10 and newer MacOS 11 Big Sur and newer MacOS 10.15 Catalina is no longer supported starting with 8.20 Hardware Requirements 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not ...

    • Download 8x8 Work for Desktop Beta

      System Requirements Operating System Windows 10 and newer MacOS 11 Big Sur and newer MacOS 10.15 Catalina is no longer supported starting with 8.20 Hardware Requirements 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte ...

    • Windows 11 Update Causing Call Quality Issues With 8x8 Work Desktop

      Symptom Following a user's Windows 11 update including feature version 24H2, their 8x8 Work for Desktop application begins to experience high latency that leads to call quality issues. Applies To Windows 11 version 24H2 on Windows 11 Enterprise and ...

    • How to Block Numbers in 8x8 Work for Desktop

      Objective Block spam callers in 8x8 Work for Desktop at the extension level. Note: This procedure will only block direct calls to the extension. Calls from numbers flagged via this feature that route to the extension via Auto Attendant, Ring Groups, ...