What are the keyboard shortcuts for 8x8 Work for Desktop?

What are the keyboard shortcuts for 8x8 Work for Desktop?

Question

What keyboard shortcuts are available in 8x8 Work for Desktop?

Applies To

  • 8x8 Work for Desktop
  • Keyboard Shortcuts

Answer

Shortcut

Action

Make a call

  • Windows: Ctrl+Shift+8
  • Mac: Ctrl+Cmd+8

Windows: Place a call to a phone number that is currently highlighted in any other application Window.

Mac: Place a call to a phone number that is currently copied to your clipboard.

If you have not highlighted or copied a number, use this shortcut to open the dial pad to place a call.

Hold and answer

  • Windows: Ctrl+Shift+R
  • Mac: Ctrl+Cmd+R

Place the current call on hold, and answer an incoming call.

End and answer

  • Windows: Alt+Ctrl+Shift+R
  • Mac: Ctrl+Shift+Cmd+R

End the current call, and answer an incoming call.

Accept incoming call

  • Windows: Ctrl+Shift+A
  • Mac: Ctrl+Cmd+A

Answer an incoming call.

Decline incoming call

  • Windows: Ctrl+Shift+X
  • Mac: Ctrl+Cmd+X

 

Decline an incoming call.

Hang up

  • Windows: Ctrl+H
  • Mac: Ctrl+Cmd+H

End the current call.

Mute/Unmute

  • Windows: Ctrl+/
  • Mac: Cmd+/

Mute or unmute the current call.

Open keypad

  • Windows: Ctrl+K
  • Mac: Cmd+K

Open your keypad.

Monitor

  • Windows: Ctrl+Shift+M
  • Mac: Ctrl+Cmd+M

(Only available on extensions set up for Barge-Monitor-Whisper) Monitor the current call of the selected contact)

Note: In order to use the shortcuts for monitor and direct barge, you must have the desired person's contact details in the Virtual Office desktop app open and selected as you enter a shortcut.

Barge

  • Windows: Ctrl+Shift+B
  • Mac: Ctrl+Cmd+B

(Only available on extensions set up for Barge-Monitor-Whisper) Barge in on the current call of the selected contact without monitoring)

Note: In order to use the shortcuts for monitor and direct barge, you must have the desired person's contact details in the Virtual Office desktop app open and selected as you enter a shortcut.


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