Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

Question

Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

Applies To

  • Identity and Security
  • Single Sign-On
  • 8x8 Authentication

Answer

Users with Administrator roles can still log in using their 8x8 username and password, even if 8x8 Authentication is disabled. This serves as a backup in case of misconfigurations with third-party SSO.

Additional Information 

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