X Series Technical Requirements
Document History
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Update Contact Center Mail Server Addresses, minor corrections, and/or clarifications for Contact |
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Center. |
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March 9th, |
Browser and TLS requirements added/updated |
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2021 |
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CORRECTION in United States Quality Management SUBNETS 2.35.50.242/32 was |
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corrected to be 52.35.50.242/32 |
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February 22nd, |
Additional Clarity on FTP and Email Requirements |
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2021 |
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8x8 is expanding geo-routing capabilities on April 2nd, 2021. |
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February 10th, |
• |
Montreal: 168.138.74.128/26 |
• |
Toronto: 140.238.129.0/26 |
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2021 |
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• |
Cardiff: 129.151.79.0/24 |
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• |
Hyderabad: 152.67.181.0/26 |
January 27th, |
For converged networks, a link to recommendation for setting up VLANs for Poly was provided. |
2021 |
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January 13th, |
Add WorkW WebRTC Ports |
2021 |
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Older Updates
8x8 is expanding geo-routing capabilities on January 25, 2021.
November |
• |
Amsterdam: 158.101.200.0/26 |
21st, 2020 |
• |
Ashburn: 129.159.80.0/24 |
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• |
Sao Paulo: 168.138.245.128/25 |
Updated: Mon, 15 Mar 2021 19:46:08 GMT
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November 5th, 2020
October 26th, 2020
October 16th, 2020
September 24th, 2020
Additionally added 8x8's Maestro Gateway IPs (for use when restricting access to your CRM from 8x8).
New Domain Table format with filtering and export capability added
New Subnet Table format with filtering and export capability added
Change the format of the IP Range table to make it easier to read/use, added new IPs for Quality Management Service.
New 3rd party domain walkme.com added
New 8x8 domain added 8x8cloud.com added
August |
ADD the following SUBNET for Australia 168.138.20.0/25 |
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17th, 2020 |
India had the following CHANGE of SUBNETS 152.67.22.0/26 REPLACED |
124.124.82.224/28 |
November |
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New Domain Table format with filtering and export capability added |
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5th, 2020 |
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October |
New Subnet Table format with filtering and export capability added |
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26th, 2020 |
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October |
• Add callstats ports |
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• 66.81.220.0/24: UK Data Center Added |
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16th, 2020 |
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• 66.81.216.0/24: AU Data Center Added |
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https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements Updated: Mon, 15 Mar 2021 19:46:08 GMT
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July 31st, 2020
Added the following Subnets UK: 109.70.59.0/24
Update of 8x8 Meet IP subnets. New Ranges:
130.61.162.0/24
168.138.245.0/25
152.67.144.0/24
193.122.184.0/24
152.67.21.0/24
158.101.40.0/25
129.146.204.128/27
129.146.205.0/27
129.146.205.96/27
129.146.206.64/27
168.138.111.128/25
130.61.64.185
193.122.11.14
168.138.236.29
168.138.229.53
140.238.95.196
152.67.128.56
193.122.177.113
193.122.167.175
152.67.14.48
152.67.30.22
129.146.227.2
129.146.219.44
168.138.110.244
168.138.110.59
140.238.148.121
140.238.148.27
168.138.216.49
168.138.223.155
158.101.192.6
193.123.38.193
193.122.64.56
158.101.224.215
Update product names to reflect Work for Desktop and Work for Mobile
Remove range 50000-65535 UDP for RTP (Overlap)
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements Updated: Mon, 15 Mar 2021 19:46:08 GMT
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July 20th, 2020
June 4th, 2020
Add *.amazonaws.com for storing and downloading Call Center Analytic reports via S3 Signed URLs.
Correction on Softphone Ports, removed 5443.
Added the following Subnets UK: 185.173.48.64/26 and China: 101.227.59.128/27. *.callstats.io moved to 8x8 Core Domains from 3rd Party Domains. Add "Additional Resources" links for customers that are mixing both 8x8 and other Brands owned by 8x8.
Overview
This document provides a comprehensive guide to the network requirements necessary to enable 8x8 X Series services (Including Unified Communications, Contact Center Applications, Work for Desktop and Work for Mobile, UCaaS clients, Video Meetings, and current hardware offerings).
Note: This document should supersede any other documentation that references IP's, Subnets or Ports used by 8x8.
Applies To
Abbreviations
Abbreviation Meaning
8x8 8x8, Inc.
ALG Application Layer Gateway
DNS Domain Name System
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Abbreviation Meaning
DPI Deep Packet Inspection
DSCP Differentiated Services Code Point
EF Expedited Forwarding
FTPS FTP Secure (FTP over TLS)
GTM Global Traffic Manager (8x8 DNS)
HTTP(s) HyperText Transfer Protocol (Secure)
IMAP Internet Message Access Protocol
IP Internet Protocol
KB Knowledge Base System
LAN Local Area Network
LDAP(S) Lightweight Directory Access Protocol (Secure)
NTP Network Time Protocol
POP3 Post Office Protocol version 3
QoS Quality of Service
SIP(S) Session Initiation Protocol (Secure)
Updated: Mon, 15 Mar 2021 19:46:08 GMT
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Abbreviation |
Meaning |
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SPI |
Stateful Packet Inspection |
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(S)RTP |
(Secure) Real-Time Protocol |
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TCP |
Transport Control Protocol |
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TLS |
Transport Layer Security |
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UDP |
User Datagram Protocol |
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CC |
8x8 |
Contact Center |
VLAN |
Virtual Local Area Network |
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Work for Desktop |
8x8 |
Work for Desktop Application (8x8 UC Client for desktop) |
Work for Mobile |
8x8 |
Work for Mobile Application (8x8 UC Client for mobile devices) |
WAN |
Wide Area Network |
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ZTP |
Poly Zero Touch Provisioning |
Terminology
The following terms are essential in understanding your network requirements for 8x8:
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements Updated: Mon, 15 Mar 2021 19:46:08 GMT
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The range is subjective and based on normative data collected from experimental trials.
Firewall Guidelines
With regards to Firewall guidelines, It is advisable to either exempt 8x8 traffic from Deep Packet Inspection (DPI) and Intrusion Protection or ensure that appliances performing these operations can inspect the traffic without inducing measurable delay.
Default Recommendations
DNS
When using a Voice Only VLAN (a Virtual LAN with only Hard Phones, and no computers on it), 8x8 recommends that you set the 8x8 GTMs, 8.28.0.9 and 192.84.18.11 as the Primary and Secondary DNS servers in the VLANs DHCP Scope. An alternate option is to implement conditional forwarding of 8x8.com and packet8.net on your local DNS servers to 8.28.0.9 and 192.84.18.11, which are 8x8's DNS servers. It is not recommended to set conditional forwarding on your Data VLAN, and/or if you have only one network. If your network only consists of a single LAN (you are not using VLANs), 8x8 can set the DNS of your hard phones to the GTMs. This ensures proper Geo Routing of your 8x8 traffic to the closest 8x8 data center for each location.
8x8 UCasS Clients use the 8x8 GTMs directly (with a fall back of the local DNS); thus, no additional work is needed to ensure proper routing of the traffic for UCaaS Clients.
NTP
8x8's recommendation for NTP is to allow the default NTP setting of pool.ntp.org through the firewall. If your internal security requirements do not allow for external NTP, our advice is to use Option 42 in your DHCP scope to override the NTP setting to an NTP server of your choice. Should you not have an internal NTP server, please use ntp2.packet8.net.
SIP-Application Level Gateway (ALG)
By default, 8x8 enables SRTP, which supersedes SIP-ALG functionality for a list of equipment that supports SRTP see our list of SRTP Compatible Equipment. 8x8 recommends for NON-SRTP Users that SIP-ALG be disabled on all your Layer 3 Network equipment, as SIP-ALG can cause issues with SIP messages. Please review and test to ensure that disabling SIP-ALG on your networking equipment will not impact other existing services on their network. For more information on SIP-ALG and possible solutions for disabling please see our SIP-ALG documentation, click here.
SIP-ALG (Application Level Gateway) is a feature in which the layer three network equipment can manipulate the payload section of a SIP Packet to change the private addressing to be public address. As the phone or Work for Desktop/Work for Mobile is not aware of the public address, all payload information references private addressing. Edge devices attempt to "correct" this by opening all SIP packets and manipulating the payload (body) of the packets by
https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/x-series-technical-requirements Updated: Mon, 15 Mar 2021 19:46:08 GMT
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replacing private addresses with the public IP of the edge device and the Natted port. Unfortunately, many devices do not adequately manipulate these packets causing them to be invalid or contain incorrect information. For this reason, 8x8 recommends that this function be disabled for non-SRTP users.
Firewall Rules
Our recommendation is to create an OUTBOUND Policy "Internal to 8x8" rule in your firewall. This is a highly secure action as it is only opening outbound traffic towards a known destination (8x8 data center(s)). The list of 8x8 subnets (or Domains) is later in the document.
We recommend setting firewall session timers as follows to prevent premature NAT session changes that can cause de-registration, intermittent one-way audio, and phones not to pick up or ring when using certain firewalls:
Application and Browser-Based Interfaces
All 8x8 services are deployed within the IP address spaces listed in this document and identified by one of the domains listed in this document. Outbound requests made to these ranges on port 80 (HTTP) will be redirected to port 443 (HTTPS) and customers should allow both outbound ports to the IP/Domains.
To ensure the utmost security as you use your 8x8 services, beginning Contact Center Configuration Manager, Agent Desktop, along with API web browsers or libraries compliant with TLS 1.2 or better:
February 28, 2021, access to the 8x8 Virtual calls to these systems, will require up-to-date
The following browsers have been verified by 8x8 QA to support the changes occurring February 28, 2021:
You can also click here to test your current browser’s security standard compatibility.
Proxy Server
8x8 ONLY supports using a proxy for TCP port 80 and 443 (HTTP/HTTPS) traffic, all other traffic (Video and Audio) should bypass your proxy. 8x8 has made every attempt to ensure that Work for Desktop application will respect the proxy settings of the system Work for Desktop is running on. 8x8's web applications (Contact Center Agent Interface, Configuration managers, Analytics, and so forth) are, by nature, proxy aware and will respect the proxy setting of the system/browser.
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Physical Instruments
For all approved telephony devices (endpoints), Outbound requests made via HTTP over TLS (HTTPS) on port TCP 443 to all 8x8 domains listed in the Domains section of this document without restriction to specific IP address ranges.
Provisioning Note: Poly devices can make use of Poly Zero Touch Provisioning (ZTP) and Poly PDMS service. Each of these services require HTTPS traffic to be allowed to Poly. For more details see How do I Whitelist Zero Touch Provisioning Services for Obihai and Polycom Devices. Device Access to Poly’s IPs is NOT required for 8x8 services, it will assist/speed deployment for new devices.
Network Considerations and Recommendations
Below are Network considerations and recommendations that customers should review and adapt as appropriate, as they may not ally to all installations.
Parameters
Poly Zero Touch Provisioning (ZTP)
TLS
Wiring
WiFi
PoE (recommended)
Requirements
Allow Poly Zero Touch Provisioning, alternative options can be found in Setting up ZTP Override
TLS 1.2 support is mandatory
At least Cat 5 (preferably Cat 6) wiring for networking devices, and IP phones that use a wired connection.
Strong and consistent WiFi connection for networking devices, and IP phones that use WiFi.
See Device Manufacturer Data Sheets
Packet loss |
0% packet loss |
Jitter |
<20 ms jitter |
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Updated: Mon, 15 Mar 2021 19:46:08 GMT |
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Parameters
Network latency
Bandwidth requirement
Requirements
<100 ms latency to 8x8 data centers. VoIP services are known to work even in higher latency conditions up to 150-200 milliseconds. However, this must be maintained consistently with no packet loss.
Voice UCaaS and CCaaS:
Video Meetings Upstream:
Video Meetings Downstream:
Downstream max bandwidth in a conference of n people would be 2.5Mbps + (n-2)*200kbps + 40kbps
Please make sure you have 50% of your available bandwidth free to accommodate any spike in usage. Always assume that at least 35% of your users are on call at any time. However, depending on your company's use case, you may have a higher percentage.
Note: When setting up devices to use an uncompressed voice CODEC, enable both G.711a law and G.711μ law capabilities available on the device. This prevents call quality loss by eliminating transcoding of international VoIP calls. This has no impact on bandwidth requirements, as either choice uses 80 Kbps per call. Transcoding does increase latency.
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Parameters Requirements
• Agents require a personal computer and a high-speed
Internet connection capable of running currently supported
browsers.
• If an agent uses a Voice over IP (VoIP) softphone provided
Contact Center hardware by 8x8, then the agent's computer and Internet connection
requirements must consistently perform well while processing all other
desktop applications required for the agent's tasks.
• Agent screens must support a resolution of no less than
1200 x 900 pixels. If available, a higher screen resolution is
recommended.
Parameters Considerations
If running a converged network for voice and data
DHCP scope
Maximum Transmission Unit (MTU)
WAN failover
Configure VLANs to separate the traffic. Please ensure that the
Phone VLAN has the following DNS and NTP in its DHCP scope:
Note: The recommended DNS does not resolve any other domain except 8x8.com and packet8.net. For more information
on Poly and VLANs see https://support.8x8.com/equipment-devices/phones/polycom/polycom-devices-vlan-overview-and-recommendations
Ensure that there are no rules specified to force any provisioning server or NTP server to deviate from default 8x8 values. For provisioning servers, you must disable Option 66/160.
The network must support an MTU of 1500 bytes per packet. The MTU is the size of the largest protocol data unit that the layer can pass onwards. This is for Non-SRTP Communications only.
We highly recommend that you use dual WAN connections in a
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Parameters
VPN use cases
Internet Access Requirements
NAT Requirements
Considerations
failover state by using WAN link redundancy (Active / Standby). Dual WAN connections in load balancing (Active / Active) may not be supported due to the multiple ways to implement, speak to your 8x8 engineer for supported options and/or recommendations.
If your remote users or Internet egress use a VPN tunnel, please make sure that the 8x8 traffic does not traverse it. Consider a Split Tunnel to have local Internet egress for 8x8 traffic. In addition, split DNS to resolve 8x8 domain queries locally. Speak to your 8x8 engineer for more information.
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QoS / Priority
The basic approach of handling QoS for 8x8 traffic within your network is by DSCP markings as provided by the applications and approved devices. When configuring QoS, on circuits that support QoS, external to your network 8x8's recommendation is to identify 8x8 traffic based on source/destination network, (i.e., not by DSCP markings, ports, channels, etc.). RTP will make up 90+% of your traffic. That way, any of your traffic that is sourced/destined to any of the 8x8 networks should be treated with the highest priority.
If the majority of your users are on Wi-Fi rather than Ethernet, please make sure you follow the best practices in Wi-Fi deployment to ensure plenty of coverage.
8x8 Meetings does not currently mark the meetings traffic; our recommendation is to set priority (EF) on the predictable port of UDP 10000.
8x8 DSCP / CoS Values Applied
Endpoint Type |
Traffic Type / |
COS Value |
DSCP |
Name |
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Application |
(Decimal) |
(Decimal) |
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Windows / Non- |
Voice Media - |
CS7 |
DSCP 56 |
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Admin |
Real-Time |
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Windows / Non- |
SIP Signalling |
CS5 |
DSCP 40 |
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Admin |
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Windows / |
Voice Media - |
EF |
DSCP 46 |
Expedited |
Admin |
Real-Time |
Forwarding |
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Windows / |
SIP Signalling |
AF31 |
DSCP 26 |
Assured |
Admin |
Forwarding |
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Mac / iOS |
Voice Media - |
EF |
DSCP 46 |
Expedited |
Real-Time |
Forwarding |
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Mac / iOS |
SIP Signalling |
AF31 |
DSCP 26 |
Assured |
Forwarding |
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Endpoint Type |
Traffic Type / |
COS Value |
DSCP |
Name |
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Application |
(Decimal) |
(Decimal) |
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Android |
Voice Media - |
EF |
DSCP 46 |
Expedited |
Real-Time |
Forwarding |
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Android |
SIP Signalling |
AF31 |
DSCP 26 |
Assured |
Forwarding |
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Poly |
Voice Media - |
EF |
DSCP 46 |
Expedited |
Real-Time |
Forwarding |
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Poly |
SIP Signalling |
AF31 |
DSCP 26 |
Assured |
Forwarding |
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8x8 Outbound Datacenter Ports
Traffic Requiring Outbound Connections from within the customer network to the 8x8 Cloud.
Traffic Source & |
Applies To |
Protocol(s) |
Destination Port(s) |
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Purpose |
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Device |
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• |
Provisioning |
All Certified |
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HTTP |
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Physical Phones & |
• |
HTTPS |
TCP 80, 443 |
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• |
Configuration |
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ATAs |
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• |
Software Update |
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Device |
All Certified |
SIPS |
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Secure SIP Signalling |
Physical Phones & |
(Secure SIP) |
TCP 5443 |
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ATAs |
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Device |
Certified Physical |
LDAPS |
TCP 636 |
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Corporate Directory |
Phones |
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Traffic Source & |
Applies To |
Protocol(s) |
Destination Port(s) |
Purpose |
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• UDP |
Device
Network Time
Device
Domain Name System
Device
Softphone Application
All Certified Physical Phones & ATAs
All Certified Physical Phones & ATAs
All Certified Physical Phones & ATAs
NTP
DNS
SIP
HTTPS
• TCP 123
Can be provided locally via
DHCP Option 42
Can be provided locally via
DHCP Option
TCP 443
Softphone Application |
• |
Work for |
SIPS |
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Desktop |
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TCP: 5401 |
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• |
Work for |
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Secure SIP Signalling |
(Secure SIP) |
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Traffic Source &
Purpose
Applies To
(Default)
Mobile
Softphone Application
SIP Signalling (Optional)
Real-Time Audio
Voice Call Audio
Real-Time Audio
8x8 Meet
callstats
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Traffic Source & |
Applies To |
Protocol(s) |
Destination Port(s) |
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Purpose |
||||
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• |
Smart |
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Smart Connectivity Tests |
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Connectivity |
• WebRTC |
• UDP 1024 - 65000 |
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Tests |
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Optional Services
Applications Requiring Outbound Connections
The following are optional items that may not be required. Consult your 8x8 team to validate whether these scenarios are applicable to your specific use cases.
Traffic Source & |
Applies To |
Protocol(s) |
Destination Port(s) |
Purpose |
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Quality Management |
Screen Recording |
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Screen Recording |
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Client in Quality |
HTTPS |
TCP 443 |
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Streaming screens |
Management |
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• Control Connection: |
Downloads of
contact center call
VCC FTPS Call
recordings using
Recording Download
FTP over TLS
(FTPS).
Standalone contact
Bria Softphone
center softphone
FTPS
Note: FTPS is not the same as SFTP (SSH Based).
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Traffic Source & Purpose
Zoiper Softphone
Network Utility
Wavecell API
SIP Trunks
Applies To |
Protocol(s) |
Destination Port(s) |
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Standalone contact |
• |
SIP |
• |
UDP 5060, 5061 |
• |
UDP High Ports |
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• |
RTP |
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center softphone |
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(32000 - 65535) |
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Network • RTP • UDP 3478-3480
Assessment
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• |
HTTP |
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Video API |
• |
HTTPS |
• UDP 10000 - 20000 |
• |
WSS |
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See customized Statement of Work for the unique implementation
Applications Requiring Incoming Connections
Traffic Source & Purpose
Contact Center Email
POP3/IMAP email access
Destination Port(s) |
Source IPs |
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• For POP3 email support, enable port TCP 110. |
• |
US-West: 8.21.164.0/24 |
• For POP3 SSL, enable port TCP 995. |
• US-East: 8.28.3.0/24 |
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• For IMAP email support, enable port TCP 143. |
• |
Brazil: 168.90.173.112/28 |
• For IMAP SSL, enable port TCP 993. |
• |
Canada: 142.165.219.0/24 |
• For SMTP email support, enable port TCP 25. |
• |
Europe2: 217.163.57.0/24 |
• For SMTP TLS email support, enable port TCP |
• |
Europe3: 109.70.58.0/24 |
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Traffic Source & Purpose
Destination Port(s)
587.
Note: custom ports can be configured.
Source IPs
103.252.162.0/24
SIP Trunks
• SIP(S) Signaling See customized Statement of Work for the unique implementation
• (S)RTP
8x8 Datacenter IP Ranges & Domains
Note: In the process of connecting to Secure HTTP servers and setting up TLS connections, the certificates used in the connections will be validated by the issuing authority. Ensure you allow access to any/all issuing authorities.
Provisioning Note: Poly devices can make use of Poly Zero Touch Provisioning (ZTP) and Poly PDMS service. Each of these services require HTTPS traffic to be allowed to Poly. For more details see How do I Whitelist Zero Touch Provisioning Services for Obihai and Polycom Devices. Device Access to Poly’s IPs is NOT required for 8x8 services, it will assist/speed deployment for new devices.
IP Ranges
Below is a list of IP Ranges that are used by 8x8 products and applications. Access Control List (ACL) and Quality of Service (QoS) flags indicate if the subnet should be included in your ACL and/or QoS Lists. There is an export option at the top of the list. When a Port range of * is referenced it refers to All Ports listed above in the Data Center Ports
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section.
Media, iframe, embed and object tags are not supported inside of a PDF.
Domains
Below is a list of domains that are used by 8x8 products and applications. There is an export option at the top of the list. When a Port Used range of * is referenced it refers to All Ports listed above in the Data Center Ports section.
Media, iframe, embed and object tags are not supported inside of a PDF.
Additional Resources
The following resources are intended for customers who are using Jitsi, Callstats, Wavecell, Sameroom or other companies/brands owned by 8x8 outside of their 8x8 resources/applications.
The following resources are intended for customers who are using 8x8 Voice + Microsoft Teams. There are no 8x8 specific network requirements for these users. The Teams applications (mobile, desktop, browser) and any Teams certified phones communicate directly with Microsoft and do not communicate directly with 8x8.
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