8x8 Admin Console Report Download Fails With Whitelabel Error

8x8 Admin Console Report Download Fails With Whitelabel Error

Symptom

When trying to download a report from the Admin Console, an error message appears indicating that the download was unsuccessful.

Whitelabel Error Page

This application has no explicit mapping for /error, so you are seeing this as a fallback.

There was an unexpected error (type=Internal Server Error, status=500).

A screenshot of a computer error AI-generated content may be incorrect.

Applies To

  • Admin Console
  • Reporting

Resolution

Use a different administrator that does not have a Storage application role without "Storage Admin"

Alternatively, you could add a storage admin role or remove all storage roles from the user.

These will change users' storage application permissions; please ensure that you understand the impact of amending role assignments to the users before taking action.

Add Storage Admin Role

  1. Log in to Admin Console.
  2. In the Menu navigate to Roles & permissions > Assignments.
  3. Click Create Assignment.
  4. Set the Assign to the affected user.
  5. Select Role Storage Admin.
  6. Save.

Remove All Storage Roles from User

  1. Log in to Admin Console.
  2. In the Menu navigate to Roles & permissions > Assignments.
  3. Search for the affected user.
  4. Locate role assignments for the Storage application.
  5. Click the Delete icon.
  6. In the Are you sure? pop up click Delete.

Cause

Users with a Storage application role (Site Storage, Storage access, Storage API) who do not have the Storage Admin role are not permitted to download the report.


    • Related Articles

    • Download a Phone Numbers Report in 8x8 Admin Console

      Objective Download a report of all numbers on your 8x8 account. Applies To Admin Console Procedure Log in to Admin Console. Select Phone Numbers. Select Generate Numbers Report. The file will download to your designated downloads folder.

    • Generate a Users Report in Admin Console

      Objective Download user profile information in 8x8 Admin Console. Applies To Admin Console Procedure Log in in to Admin Console. Select Users. On the Users page, select Generate users report. The following window should appear. Select the desired ...

    • Download 8x8 Work for Desktop

      System Requirements Operating System Windows 10 and newer MacOS 11 Big Sur and newer MacOS 10.15 Catalina is no longer supported starting with 8.20 Hardware Requirements 1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not ...

    • Phone Number Assignment Fails Due to User First Name Length in 8x8 Admin Console

      Symptom Phone numbers cannot be assigned to users. One of the following banner errors may appear: "User settings saved with errors. Failed at extension update." "User settings saved with errors. Failed at Phone Number assistant sending welcome ...

    • Error Saving Contact When Adding Contacts in 8x8 Admin Console

      Symptom When attempting to add Contacts there is an error that reads, "Error saving contact." In the browser console Network logs there is an error: {"httpStatus":"FAILED_DEPENDENCY","validationErrors":null,"message":"Could not create contact. ...