Overview
This article addresses questions related to Storage Add-Ons
in the Storage Policy section of Admin Console.
Applies To
8x8
Admin Console
Storage
Policies
FAQs
Are storage policies automatically assigned?
Not all storage policies are automatically assigned:
For
8x8 Contact Center users, all storage policies are automatically assigned.
For
8x8 Work users, storage policies that are included by default in the X
series licenses are also automatically assigned together with the
licenses, but all storage add-ons (130 days hot storage and any type of
cold storage) must be manually assigned to the users they were purchased
for.
Why are storage add-ons not automatically assigned for 8x8
Work users?
In an effort to offer more flexibility to customers, we
allow for them to purchase a lower number of Cold Storage licenses than the
number of users they purchase for 8x8 Work, thus those licenses have to be
manually assigned. (e.g. a customer has 100 8x8 Work users, but they bought
only 50 licenses for storage-adds on. Those 50 licenses must be assigned by the
customer to take effect.)
What happens if the storage add-ons are not configured for
8x8 Work users?
Purchased storage add-ons will not take effect if users do
not configure their storage policies. If a user does not configure their
storage policies, recordings will be kept for the default 30 days in Hot
Storage and then be permanently deleted at the at the end of the 30 day period.
Does the same storage policy apply for recordings created by
both deleted and active users?
Yes, the policy covers recordings created by users with one
of the following statuses: active, deactivated, or deleted.
Are metadata and other recording-related files covered by
the same storage policy?
Yes, all recording related files and metadata fall under the
same policy as the recording and will be stored and/or deleted along with the
recording.
When a recording is archived (in cold storage), all media
files are archived and must be retrieved for playback (retrieval might take up
to 12 hours and the files will be available again for 7 days upon retrieval).
But metadata is still available and accessible in the Quality Management and
Speech Analytics or the Recordings page in 8x8 Admin Console.
What is the duration for which I can maintain access to the
stored data?
According to the storage policies that have been purchased
and configured, the retained data will remain accessible for the duration of
the customer's active subscription with 8x8.
Additional Information