Unable to Access Recordings Within Currently Configured Retention Policy for the User

Unable to Access Recordings Within Currently Configured Retention Policy for the User

Question

Why am I unable to access recordings within the currently configured retention policy for the user?

Applies To

  • 8x8 Work
  • X Series
  • Call Recording Storage

Answer

The policy assigned to the user at the moment the recording is made determines how the recording will be stored. Changes made to a user’s policy will take effect on the user’s next available recording after the changes are made.

Additional Information

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