8x8 Work Shows Unable to Connect to Phone Service on New User Account

8x8 Work Shows Unable to Connect to Phone Service on New User Account

Symptom

8x8 Work for Desktop shows the message "unable to connect to phone service" after network troubleshooting is complete and the user account is newly made.

Applies To

  • 8x8 Work for Desktop Version 6.x
  • New User Accounts

Resolution

Create a Case with 8x8 Support for assistance in resolving this issue.

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