Access Call Queue Voicemail
Objective
Accessing your Call Queue voicemail.
Applies To
Admin
Console
Call
Queues
Voicemail
Procedure
After completing the Call Queue voicemail setup, your
Call Queue group voicemail options can be accessed by dialing in from within
your 8x8 phone network and entering the Call Queue's voicemail password.
From here, you can configure the same options as for
an individual extension, including:
Listen
to, save, and delete voicemail messages.
Record,
set, and change various outgoing greetings.
Edit
various user preferences.
From desk phone or 8x8 Work dial pad:
From
any extension in your 8x8 system, dial 500.
Enter
the Call Queue extension number and press #.
Enter
the Call Queue voicemail password and press #.
From
the Main Menu:
Press 1 to
listen to your messages.
Press 2 to
change your greeting.
Press 3 to
manage user preference options: change voicemail password, call waiting
preferences, busy handling, ring no answer handling, Internet outage
routing, and email notification preferences.
Press 4 to
establish or change call forwarding rules. Options include: listen to,
set, change, or cancel call forwarding rules.
Press 5 to
set a specific greeting for business hours, after business hours, lunch
time, meeting, weekend, and vacation.
Press 6 to
enable or disable Announcement Only mode (e.g., your vacation greeting).
Press 9 to
exit voicemail.
From 8x8 Work interface:
Click the
Phone icon.
Select Voicemails.
Voicemail
that is sent to a call queue will display "To: Name of Call
Queue."