Change Voicemail Email Notification Settings for a User or Call Queue

Change Voicemail Email Notification Settings for a User or Call Queue

Objective

Change voicemail email notification settings for a user or call queue.

Applies To

  • 8x8 Work
  • Admin Console

Procedure

Users

  1. Log in to Admin Console.
  2. Select Users.
  3. Select Edit (pencil icon) to the right of the User you wish to edit.
  4. Select Voicemail Settings.
  5. Select your notification preference from the drop down menu.
    • Disable Notification = No notifications
    • Notification only = Sends a notification that the user has received and email. (The user need to check the voicemail in the application directly)
    • Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the users extension
    • Attachment only = Sends email with attachment and leaves voicemail on the users extension for later access via application
  6. Enter the email address to be notified.
  7. Select Save.

Note: Voicemails left via a Ring Group will show the Ring Group's name then VM at the beginning of the email Subject. Voicemails left directly on a user's extension will display VM exclusively.

Call Queue

  1. Log in to Admin Console.
  2. Select Call Queue.
  3. Select Edit (pencil icon) to the right of the Call Queue you wish to edit.
  4. Select Voicemail Settings.
  5. Select your notification preference from the drop-down menu.
    • Disable Notification = No notifications
    • Notification only = Sends a notification that the user has received an email. (The user needs to check the voicemail in the application directly)
    • Attachment only and delete original voicemail = Sends email with voicemail attachment and deletes the voicemail from the user's extension
    • Attachment only = Sends email with attachment and leaves voicemail on the user's extension for later access via the application
  6. Enter the email address to be notified.
  7. Select Save.


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