Block Calls From a Specific Number in 8x8 Admin Console

Block Calls From a Specific Number in 8x8 Admin Console

Objective

Block calls from a specific telephone number from reaching an extension.

Applies To

  • 8x8 Admin Console

Procedure

  1. Log in to Admin Console.
  2. Navigate to Users and search for the user in question.
  3. To the right of the desired user, select Edit (pencil icon).
  4. Navigate to the Call forwarding rules section and select + Add New Rule.
  5. Give the rule a name. 
  6. Under When to apply this rule, choose Selected callers. In the box that populates, type the telephone number (including country code) you wish to block from reaching this extension and then select it from the list.
  7. Select Add to the list.
  8. Under During what time, select Anytime.
  9. Under Forward the calls to, select No one and play busy.
  10. Select Save in the forwarding rules window, and then select Save again on the main page.

Note

Blocking a phone number company-wide isn't a feature currently available. However, using the Admin Console, you can block numbers on a per-user basis.

For larger companies with many users, please reach out to your Account Manager to explore assistance from the Professional Services department.

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