Block Anonymous Calls for an Extension in 8x8 Admin Console

Objective

Inbound calls appear as Anonymous when callers actively prevent their name and phone number from being displayed to the person or service they are calling.

This process will show you how to block anonymous calls at the extension level, using a New call forwarding rule in 8x8 Admin Console.

Applies To

• 8x8 Admin Console

Procedure

Individual extension users can perform this operation for themselves, but only if the service administrator has not changed permissions to prevent it.

1. Log in to 8x8 Admin Console.
2. Click Users.
3. Click the Pencil icon to the right of the user you wish to add the rule for.

4. Scroll to and click on Call forwarding rules.
5. Click Add new rule.
   
   
   

6. In When to apply this rule > When the user gets a call from, select Anonymous callers.

7. Select the desired option for During what time.
   
   
   

8. Select where to Forward the calls to.
9. Click Save to complete your changes.

To block calls from specific telephone numbers, follow the same steps but choose Selected callers at step 6.

• Related Articles

• Block Calls From Groups of Numbers in 8x8 Admin Console

  Objective Block calls coming from a range of numbers from reaching an individual extension in 8x8 Admin Console. Applies To • Admin Console Procedure This procedure can be used to block partial matches for phone numbers. For example, if you'd like to ...

• Block Calls From a Specific Number in 8x8 Admin Console

  Objective Block calls from a specific telephone number from reaching an extension. Applies To 8x8 Admin Console Procedure Log in to Admin Console. Navigate to Users and search for the user in question. To the right of the desired user, select Edit ...

• Block External Calls and Allow Internal Calls Only in 8x8 Admin Console

  Objective Block all external calls and allow internal calls only. This is commonly used for test or laboratory phones where all external calls should be restricted. Applies To 8x8 Work for Desktop 8x8 Work for Web Admin Console Procedure Note: This ...

• Block Numbers for an Extension in 8x8 Admin Console

  Objective Use Advanced Call Forwarding to block calls from certain numbers for an extension. Applies To 8x8 Admin Console Number Blocking Procedure The ability to block calls from a specific number needs to be configured per user. Log in to 8x8 Admin ...

• How to Stop Spam and Unwanted Calls on 8x8 Work, Contact Center, and Admin Console

  Objective Blocking spam or other unwanted calls to your 8x8 system. Applies To Unwanted Calls Admin Console 8x8 Work 8x8 Contact Center Procedure If you are experiencing spam calls, robo calls, or other unwanted calls to your 8x8 system, there are ...