Can I have Busy Lamp Field keys configured on Ring Group members in 8x8 Admin Console?

Can I have Busy Lamp Field keys configured on Ring Group members in 8x8 Admin Console?

Question

Can I have BLF keys configured on a Ring Group members?

Applies To

  • Admin Console
  • Ring Groups
  • BLF

Answer

No, Ring Group members should not have BLFs configured for any other members from any Ring Group including their own especially for simultaneous ring.

Additional Information 

BLFs (Busy Lamp Field) multiply call signaling. In a Ring Group or Call Queue this can create excessive load on the phone system.

Example: Two members are in a single ring group, the ring group is set to simultaneous ringing. Both members have a BLF of each other. When a call is ringing to the ring group there will be three invites. The first invite to the Ring Group, plus two invites, one to each member. The BLFs account for additional sip notifications in this case to notify the BLF's to flash indicating an end point is ringing.

    • Related Articles

    • Call Queue and Ring Group Member Limit in 8x8 Admin Console

      Question Is there a limit on the number of members that can be added to a Call Queue or Ring Group? Applies To RIng Groups Call Queues Admin Console Answer There are a few exceptions to this answer (see Planning Exceptions). By default, the current ...

    • Configure Power Keys in Admin Console

      Objective Configure Power Keys in Admin Console. Applies To Admin Console Power Keys Procedure 8x8 offers call handling and monitoring features used in conjunction with Poly phones with four lines or more. Power Keys allows you to handle multiple ...

    • How to Configure Group Call Pickup in Admin Console

      Objective Configure your Group Call Pickup groups in Admin Console. Applies To Admin Console Group Call Pickups Procedure Group Call Pickup allows you to create a group where a user can answer calls for other group members without needing to use any ...

    • Change a Ring Group's Inbound Caller ID in Admin Console

      Objective Change a Ring Group's inbound caller ID in Admin Console. Applies To Admin Console Ring Groups Inbound Caller ID Procedure When you edit or create your ring group, you can select the Ring Group Caller ID, which affects how incoming calls ...

    • Ring Group Calls Not Following Call Forwarding Rules in Admin Console

      Symptom Ring Group calls are routing to voicemail despite the Ring Group having no forwarding rule to voicemail configured in Admin Console For example all of the Ring Group's forwarding rules may be set to forward to a user or service extension and ...