Check Device Status in Analytics for 8x8 Work
Objective
Track the status of all endpoint devices within the
organization’s 8x8 cloud phone system.
Applies To
- Analytics for 8x8 Work
- End Points
Procedure
8x8 Work Service and Quality manager provides real-time
information on the status of all endpoint devices within the organization’s 8x8
cloud phone system to rapidly view the health of any device, and adjust to any
areas of failure. This report shows how many IP endpoints are in service
(connected to 8x8 servers online) or out of service.
- Log in to Analytics for 8x8 Work
- From the left menu select Device Report > Device Status.
- This will open the relevant page for a device report and will list where the endpoints are located.
- Select Details View to expand the details list of all devices.
- Search for the extension in question.
Additional Information
Features:
- Track devices and employee usage.
- Identify network service issues, such as outages during a large storm.
- Monitor the real-time status of devices connected to the network.
- View the geographic location of each phone in your network.
- Understand and manage any service disruption before it can negatively impact call center performance.
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