Check the Status of a Port Request in Admin Console

Check the Status of a Port Request in Admin Console

Objective

View the status of a number transfer request in Admin Console.

Applies To

  • Admin Console
  • Number Porting

Procedure

  1. Log in to 8x8 Admin Console.
  2. Click Phone Numbers.
  3. The status of the number will be visible in the Number Status column. However, it will only show numbers in the Pending or Failed state.
    • Pending numbers will have the estimated completion date listed below their status, if N/A is displayed we are still waiting on a response from your former provider
    • Failed numbers will be listed with a brief explanation of why the porting request failed.
  4. For a more comprehensive look at number transfer status, select Porting Status in the Filters menu on the left of your screen. Check the boxes to filter by the following options:
    • Porting Complete - Successfully ported numbers
    • Porting Failed - Unsuccessful number transfer attempts
    • Porting Pending - Numbers in the process of being transferred
    • Pre Porting - This is not an active porting status. Number in this status have been linked to a temporary number in preparation for raising a port request - but no port request has yet been submitted. When the port request is raised, this number will stay linked to the same temporary number.

    • Related Articles

    • Resubmit a Failed Port in 8x8 Admin Console

      Objective Resubmitting a porting request after it fails in Admin Console. Applies To Admin Console Number Porting Procedure In the event you receive an Account or PIN Rejection, follow the Account or PIN Rejection instructions. Otherwise, continue ...

    • View Your 8x8 Phone Numbers in Admin Console

      Objective View your 8x8 numbers in Admin Console. Applies To Phone Numbers Admin Console Procedure All the telephone numbers on your 8x8 account can be viewed by opening your 8x8 Admin Console. This includes both new numbers claimed from 8x8 as well ...

    • My Ported Number Is Not Working

      Symptom A ported-in number is not routing calls to its intended destination (e.g., User Extension, Ring Group, or Auto Attendant). Applies To 8x8 Admin Console Number Porting Resolution If you run into unexpected busy tones or call flows, here are ...

    • Check Your PBX Name in 8x8 Admin Console

      Objective Checking the PBX name or names for your account. Applies To Admin Console PBX Procedure Log in to Admin Console. Select Company. List of PBX(s) will be located at the bottom of the page.

    • Enabling and Disabling SRTP in Admin Console

      Objective Enable or disable SRTP in Admin Console. Important: This process also enables or disables encryption of signaling, SIP over TLS (Transport Layer Security). Applies To Admin Console SRTP Procedure Note that some devices, such as AudioCodes, ...