Edit an Agent's VCC Extension Number in 8x8 Admin Console
Objective
Edit an agent's VCC Extension Number in 8x8 Admin Console.
Applies To
- Admin Console
- 8x8 Contact Center
Procedure
- Log in to Admin Console.
- Select Users.
- To the right of the desired user, select Edit (pencil icon).
- Scroll down to Virtual Contact Center (VCC) agent settings.
- Under Extension Number, type the new extension number.
- Select Save.
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