Question
What is Hot-Desking?
Applies To
Answer
Hot-Desking is used in shared workspaces. It allows multiple
users to occupy the same space or use the same Hot Desk device or host as if it
were their own.
FAQs
Do Hot Desk calls show up in 8x8 Work Analytics?
Yes, Hot Desk calls do display in 8x8 Work Analytics.
Can a user be logged into multiple Hot Desk phones
simultaneously?
No, a user can only be logged into one Hot Desk phone at a
time. When the user attempts to log into a second Hot Desk, the second Hot Desk
becomes active and the first Hot Desk will no longer be active.
Can a user make an outbound call on a Hot Desk phone if
they are not logged in?
If there are no users or guests logged into the Hot Desk
phone, only outbound calls to emergency services (i.e., 999) will work. The Hot
Desk phone uses the 999 settings for the phone's location and ignores the 999
settings and location of the Hot Desking user's profile.
What happens if a user does not log out of a Hot Desk
device and a new user wants to log in?
When a new user logs in, the prior user will automatically
be logged out.
Can a user log in to the same extension where Hot Desk is
enabled?
No, since the extension is being utilized for Hot Desk
you will not be able to log in to the same phone. If you want to use
the extension, disable Hot Desk or log in to another phone with Hot
Desk enabled.
What are Hot Desk Limitations?
Applies To: VVX Poly, Cisco, and Yealink desk phones
when using 8x8 Admin Console.
The list below are the features that are
not brought over when logging into a hot desk phone:
BLF
keys (Group call pickup, speed dial, park call etc)
Call
history
Missed
Calls
Placed
Calls
Received
Calls
Call
record on demand when using menu key during a call, use *0 to enable
call recording
How does 8x8 Hot Desk work?
Any extension user belonging to the same PBX as the host can
easily log in and out of a Hot Desk host device by dialing *43 followed by
their extension and password.
What password is used to log in and out of Hot Desk?
Use your 8x8 voicemail password to log in and out of Hot
Desk.
Is 8x8 Hot Desk an add-on service?
Yes. You will need to purchase a Lobby License in addition
to each X Series user license in order to enable Hot Desk for users in Admin
Console.
Does a Hot Desk host device come with its own direct
number or extension number?
Technically yes as any activated device requires a direct
inward number (DID) and an assigned extension, however Hot Desk host devices
are not addressable.
Is there a timeout that will automatically log a Hot Desk
user out?
No, the user will remain logged in until they log out
or someone else logs in.
When a user logs into a Hot Desk device, can they still
use Barge-Monitor-Whisper on that device?
Yes, when a user logs into a Hot Desk device, they are still
able to use the Barge-Monitor Whisper function on that device, only if the
target extension is part of Barge-Monitor-Wisper group.
Will the end-user's assigned phone still ring when logged
into a Hot Desk phone?
Yes, the user's assigned phone (i.e., regular office phone)
will still continue to ring even when they are logged into a Hot Desk phone.
If the Hot Desk phone reboots, does it log out the user?
No, if the Hot Desk phone reboots, the user remains logged
in.
Can a Hot Desk phone participate in Poly Group Paging
when not in use by an employee?
No.
Can a Hot Desk phone be able to Hot desk other Hot Desk
Extension?
No, since the Hot Desk phone doesn't have the ability to
make and receive calls. You will get a message "Please enter a valid
extension number."
If you make an emergency call form a Hot Desk host
device, what shows up as the emergency address?
The physical location of the Hot Desk phone is registered as
the emergency address of the call. Your administrator can set the caller ID and
the emergency service address for the Hot Desk extension in Admin Console.