How to Identify Which 8x8 Data Center Was Used for Calls

How to Identify Which 8x8 Data Center Was Used for Calls

Question

Where can I find out which 8x8 Data Center has been used for calls in Analytics for 8x8 Work?

Applies To

  • Analytics for 8x8 Work

Answer

  2. Go to Call Quality Detail report.
  3. You will find the information in the Route Location and RouteIP columns.

A screenshot of a computer AI-generated content may be incorrect.

Note: This may or may not be 100% accurate at times. If you wish to double-check the location, find the Route IP and compare it with our datacenters subnets IPs to know the route location of the call. See X Series Technical Requirements.

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