8x8 Work for Mobile Calls on Data Mode Drops

8x8 Work for Mobile Calls on Data Mode Drops

Symptom

While on a phone call using the 8x8 Work for Mobile app in data mode, a call in to the cell phone's direct phone number (DID) forces the 8x8 Work for Mobile call to drop.

Applies To

  • 8x8 Work for Mobile

Resolution

Use Cellular Assist so that the cellular connection is handling inbound and outbound calls rather than the mobile data or Wi-Fi connection. Alternatively, use a Wi-Fi connection for 8x8 Work for Mobile data phone calls. For more information, see Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data.

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