How to Swap Phone Numbers Between Users and Other Services

How to Swap Phone Numbers Between Users and Other Services

Objective

Swap phone numbers between users or between services. 

Applies To

  • Admin Console
  • Auto Attendant
  • Ring Group
  • Call Queue

Procedure

Note: To complete this process, you will need to have an unused number in your "Phone Numbers" list. For how to claim more phone numbers, see Claim Phone Numbers in 8x8 Admin Console.

Swapping Numbers Between Users

  1. Log in to Admin Console. 
  2. Click Users.
  3. Locate the user that has the number you need to swap.
  4. To the right of that user, click Edit (pencil icon).
  5. Expand the Voice basic settings by clicking on the header. 
  6. Under Phone numbers, click the X that corresponds with the number you would like to move. This will remove the number from the user and return it to your phone number pool.
  7. Click the now empty drop-down menu that is under Phone Numbers.
  8. Select one of your spare numbers from the drop-down menu.
  9. Click Save. 
  10. You will now be back at the user's page. Now locate the user you want to have the number you just removed from the previous user. 
  11. To the right of that user, click Edit (pencil icon).
  12. Expand the Voice basic settings by clicking on the header.
  13. Under Phone numbers, click the X that corresponds with the number you would like to move.
  14. Select the number you removed from the other user.
  15. Click Save.

Now that you have completed the above process, you can assign the number you removed in step 13 to the user that you originally started with in step 4. This is optional. You can leave the spare number you assigned in step 8 if that is what you desire.

Swapping Numbers Between Auto Attendants, Ring Groups, and Call Queues

The process of swapping phone numbers between the 8x8 Work services; Auto Attendants, Ring Groups, and Call Queues is very similar to swapping the phone numbers of your Users. 
  1. Log in to Admin Console.
  2. Click either Auto Attendants, Ring Groups, or Call Queues.
  3. Locate the Auto Attendant, Ring Group, or Call Queue that has the number you need to swap.
  4. To the right of that service, click Edit (pencil icon).
  5. Under Phone numbers, click the X that corresponds with the number you would like to move.

Step 5 uses the Auto Attendant service as an example. For Ring Groups and Call Queues, you must expand the Basic information menu by clicking on the header and then you can proceed as normal with step 5.
  1. Click the now empty drop-down menu that is under Phone Numbers.
  2. Select one of your spare numbers from the drop-down menu
  3. Click Save.
  4. Go to the home screen by clicking Home on the top left of the page. 
  5. Click one of the other services from the home screen that you want to move the number you just removed to. (Auto attendant, Ring group, or Call queue)
  6. To the right of that service, click Edit (pencil icon).
  7. Under Phone numbers, click the X that corresponds with the number you would like to move.
  8. Select the number you removed from the other service.
  9. Click Save.

Now that you have completed the above process, you can assign the number you removed in step 12 to the service that you originally started with in step 3. This is optional. You can leave the spare number you assigned in step 7 if that is what you desire.


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