Overview
Welcome to Admin Console! This page provides a
brief overview of your new system management platform. Any settings changes
previously made in Account Manager will now be done in Admin Console.
Comprehensive information is available in the
Admin
Console web help guide.
Do I need to do anything to get my services going?
With this migration, your service configuration and
settings have simply been moved over to the new platform. No
further action is needed for you to continue using your phones.
How do I log in?
You can use the same username and password to log in to
Admin Console as you used for Account Manager. Navigate to
https://apps.8x8.com and
enter your user credentials to view your application panel and access Admin
Console.
What's the difference between the old Account Manager
and the new Admin Console?
Admin Console may look different, but all the
functionality you had before is still present.
In Admin Console, we have moved away from extension
configuration to a user-based model for both ease of use and
efficient user management. Administrators control the account and all
onboarding and offboarding tasks, and determine what actions individual users
can take, such as dialing internationally, recording calls, and making account
changes.
User profiles are created first, then services and phone
numbers are assigned to them on the Users page. This creates
an easy workflow for setting up all of your users before assigning extension
services and phone numbers via your new X licenses.
How do I find my way around?
You can easily navigate to settings for users, services, and
sites by clicking the corresponding icon on the Admin Console home page.
Billing
One key difference in your migrated services is that billing
options and settings have moved to the Customer Portal.
User Settings
In Admin Console, you are able to assign users services
based on their 8x8 Work Services (X) license. The license will function
similarly to the plan that you assigned each user in Account Manager. The
license determines what features the user will be able to access. Most user
settings can be changed only at an individual user level.
As an admin, you can edit the following for any user
profile:
Music
on Hold: Create or edit the audio file.
Call
Recording: Modify Call Recording permissions.
Outbound
Calling Permission: Enable the user for international dialing or limit
them to domestic-only calls.
8x8
Work Analytics Access: Enable the user for 8x8 Work Analytics.
Internet
Fax: Assign the user to a fax number.
Third
Party Integration: Add a username for a third-party CRM.
Contact
Directory Scope: Add the user to the external user directory, so
external users can dial them by name.
Phone System Settings
In Admin Console, you retain all of the phone system
controls you previously enjoyed, all delivered in a much more intuitive
interface. For instance, custom audio files for user or system greetings can be
uploaded by simply dragging and dropping the file on the upload screen.
We've collected guides for the most common core phone system
features below.