Local Calls Failing in 8x8 Work for Desktop

Local Calls Failing in 8x8 Work for Desktop

Symptom

When an extension is dialing a local number, the call is failing with a fast busy signal or Call Failed message in 8x8 Work for Desktop, or even with no error message.

Applies To

  • 8x8 Work for Desktop
  • Call Failure

Resolution

Initial Troubleshooting

  • Try dialing the number from an offnet (non-8x8) phone network, in order to verify if the dialed number is a valid number.

Check Extension Provisioning

  1. Navigate to Home > Users > Edit.
  2. Click Edit for the extension you would like to verify.
  3. Under External calling permission, check Calling Country to be correct.
  4. Check that the External calling plan is set either to International or with Domestic.

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