Forwarding Calls in 8x8 Work for Desktop

Forwarding Calls in 8x8 Work for Desktop

Objective

Set forwarding rules for calls in Work for Desktop.

Applies To

  •  Work for Desktop 

Procedure

Forwarding rules for all calls directed to your own extension can be set within Work for Desktop and Work for Mobile.

  1. Open Work for Desktop.
  2. Select Settings > Account Settings.
  3. Navigate to Call Forwarding Rules.
  4. Check or uncheck any boxes as needed to turn on or off the default Call Forwarding Rules.
  5. To create a custom forwarding rule, select +Add New Rule.

A screenshot of a computer AI-generated content may be incorrect.

  1. Complete all details for the custom rule.

A screenshot of a computer AI-generated content may be incorrect.

  1. Select Save.

Be sure your forwarding rules do not conflict with any rules set on your deskphone.

Video Guide

Watch a demonstration of how to use Call Forwarding within Work for Desktop and Work for Mobile.



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