Moving a Call from the 8x8 Work for Mobile app to Your Mobile Phone

Moving a Call from the 8x8 Work for Mobile app to Your Mobile Phone

Objective

Manually switch a call in progress from the 8x8 Work for Mobile app to your mobile phone if you are experiencing less reliable Wi-Fi or data coverage.

Applies To

  • 8x8 Work for Mobile

Procedure

Transfer the call to your cell phone from 8x8 Work for Mobile.

  1. While on a call in 8x8 Work for Mobile, inform the person on the other end that they will be placed on a brief hold.
  2. Tap the Transfer button on the mobile app. (The other party is placed on hold.)
  3. Tap the Dial Pad.
  4. Enter your mobile phone number and tap Call.
  5. Answer the call that comes in to your mobile phone to rejoin the conversation.

Additional Information

To automatically move 8x8 Work for Mobile calls from shaky data connections over to your cellular phone service, enable the 8x8 Work for Mobile app's Cellular Assist option. See Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data.

 


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