Reset the Password for a User Profile in 8x8 Admin Console

Reset the Password for a User Profile in 8x8 Admin Console

Objective

Reset a user profile password through Admin Console.

Applies To

  • Admin Console
  • Password Reset

Procedure

Account administrators can reset user or administrator passwords. The user will receive an email notifying them to reset their password.

  1. Log in to Admin Console.
  2. Select Users.
  3. To the right of the affected user, select More Options (three dots).
  4. Select Reset User Password.
  5. Select Continue to confirm that you want to reset the password.

Once the user receives an email notification, they should follow the instructions in the email to reset their password.

Additional Information

If you are having difficulty resetting your password, or if you cannot reset your password because you do not know you login and are not sure what email address is associated with your services, you will need to contact your system administrator for help. The system administrator can resend the Welcome email to you.

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