Reset a User Profile to Default Settings in 8x8 Admin Console

Reset a User Profile to Default Settings in 8x8 Admin Console

Objective

Reset a User Profile to its default settings in 8x8 Admin Console.

Applies To

  • Admin Console
  • User Profile

Procedure

This will remove all the user's information from the extension so that you can reassign it at a future date.

  1. Log in to Admin Console.
  2. Select Users.
  3. To the right of the profile you wish to reset, select More Options (three dots).
  4. Select Reset to Default Settings.

  1. A confirmation prompt will appear. Select Continue to apply the changes.


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