Set Up or Change Auto Attendant Forwarding Rules in 8x8 Admin Console
Objective
Set up or change your Auto Attendant forwarding rules in
Admin Console.
Applies To
Admin
Console
Auto
Attendant
Procedure
Your Auto Attendant can forward callers to a
number of destinations while your recorded message can inform callers of your
business hours, or any other information they need to know.
Click Auto
Attendants.
Create
an auto attendant or click Edit (pencil
icon) to the right of the Auto Attendant you wish to edit.
Ensure
that you have the proper Schedule selected. You can
also create a new schedule for holidays or other occasions
in the future where you will have reduced hours.
Go
to Call Handling Menus and select Open or Closed to
set up specific rules for calls that come in during and outside of
business hours. To set up a menu with separate actions, select Alternate
Menu. Note: You need to select a Site for your
Auto Attendant before you can view the Call Handling Menus.
Click Add
Key to create scheduling rules for specific keys.
Select
the Key users will press to complete an action from the
menu.
Select
any of the actions below. Callers can complete these actions by pressing
the key associated with them.
Transfer
To
Auto
Attendant: You must have two Auto Attendants to use this
option.
Call
Queue
User
External
Number: This can be used for any third-party services, such as
contact centers. Note: A phone number is required if
using External Forwarding on an Auto Attendant and if the Site does not
have a Main Number.
Ring
Group
Click Save in
the Key Manager window.
Save your
Auto Attendant profile.
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