Unable to Claim Phone Numbers in 8x8 Admin Console as Number Count is Negative

Unable to Claim Phone Numbers in 8x8 Admin Console as Number Count is Negative

Symptom

Unable to claim phone numbers in Admin Console as the number count is showing as negative.

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Applies To

  • Admin Console
  • Phone Numbers

Cause

This issue can occur when a number of licenses are cancelled from the account but the numbers claimed with those licenses have not been returned to the 8x8 number pool.

Resolution

Option 1

Return available numbers (of the same country) to the 8x8 number pool to level out the balance and free up licenses.

Option 2

Raise a new order for the amount that is showing negative + the number of licenses needed to claim new numbers.

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