Unable to Log in to Admin Console From 8x8 Application Panel

Unable to Log in to Admin Console From 8x8 Application Panel

Symptom

Unable to log in to Admin Console from the Application Panel. When clicked, the page will load but then returns to the Application Panel every time.

Applies To

  • Google Chrome
  • Windows OS
  • Other web browsers

Resolution

Clear cache, cookies, and temporary data from your browser settings.

Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Click More tools. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Microsoft Edge

  1. Open Microsoft Edge and select Settings and more > Settings > Privacy, search, and services.
  2. Under Clear browsing data, select Choose what to clear.
  3. Under Time range, choose a time range.
  4. Select Cookies and other site data, and then select Clear now.

Safari

In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

To clear cache and cookies:

  1. From the home screen, Select Settings > Safari.
  2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
  3. Confirm when prompted.

If you use another browser, instructions on how to clear the cache, cookies, and temporary files can be found by searching this query on your preferred internet search engine.

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