Unable to Send SMS in 8x8 Work for Desktop

Unable to Send SMS in 8x8 Work for Desktop

Symptom

When attempting to send SMS through 8x8 Work for Desktop, you receive an error message that reads, "Failed to send SMS."

Applies To

  • 8x8 Work for Desktop
  • SMS

Resolution

Make sure the SMS contents does not have quotation marks (").

Cause

Quotation marks will automatically prevent the SMS message from sending out.

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