Send Feedback in 8x8 Work for Desktop, Mobile, or Web
Objective
Send feedback through the 8x8 Work for Desktop, 8x8
Work for Mobile, or Work for Web apps.
Applies To
- 8x8 Work for Desktop
- 8x8 Work for Mobile
- 8x8 Work for Web
Procedure
We appreciate user feedback and suggestions for improvement.
Note that the feedback form simply provides feedback to 8x8. If you need
support for an issue you are experiencing, create a case
with 8x8 Technical Support.
Submitting Feedback in Work for Desktop or Work for Web
- While logged in to Work for Desktop or Work for Web, in the lower left menu, select ?.
- Select Send Feedback.
- Enter your feedback into the message field.
- Add screenshots, if needed, by selecting + Add images.
- Select Submit and wait for the application to send the feedback.
- Once the feedback has been submitted, the window will close automatically. Note: There is no need to include debug logs or screenshots, they will be added automatically.
Note that the feedback form simply provides feedback to 8x8.
If you need support for an issue you are experiencing, you can get to the
Support site through the 8x8 Work for Desktop Help menu. While logged in
to 8x8 Work for Desktop, select ? > Open
Support Case.
Submitting Feedback in Work for Mobile
In the screenshots below, we are using 8x8 Work for Mobile
on an iPhone.
- In 8x8 8x8 Work for Mobile, you can simply shake your device and tap Send Feedback.
- You can also reach the feedback form by tapping your profile > Feedback.
- Enter your feedback in the space provided and click Send to submit.
Contacting 8x8 Support
The feedback form is useful for providing suggestions for
product improvement to 8x8. However, if you need support for an issue you are
experiencing, you can get to the Support site through the 8x8 8x8 Work for
Desktop Help menu.
While logged in to Work for Desktop, go to the Profile Menu > Help > Get
Support.
This will take you to the 8x8 Support Knowledge Base.
From here you can search for information on the issue you are experiencing. If
you cannot find what you are looking for, or need additional help, you can
click Get Support to create a case online.
Related Articles
Azure (Entra) Integration with 8x8 Work for Desktop and Web
Overview 8x8 Work for Desktop and Web is integrated with Azure (Entra) VDI to improve the quality of your audio calls. This is an optimization focused on telephony users working within an Azure Virtual Desktop environment. Applies To 8x8 Work for Web ...Citrix VDI Integration with 8x8 Work for Desktop & Web
Overview 8x8 Work for Desktop is integrated with Citrix to improve the quality of your audio calls. Currently, this is an optimization focused on telephony users who have a Citrix Virtual Desktop environment on their machines. Applies To 8x8 Work for ...Unable to Send SMS in 8x8 Work for Desktop
Symptom When attempting to send SMS through 8x8 Work for Desktop, you receive an error message that reads, "Failed to send SMS." Applies To 8x8 Work for Desktop SMS Resolution Make sure the SMS contents does not have quotation marks ("). Cause ...Does the 8x8 Work for Desktop and Web application work in virtualized environments?
Question Does 8x8 Work for Desktop and 8x8 Work for Web work on virtual desktops? Applies To 8x8 Work for Desktop 8x8 Work for Web Answer Work for Desktop and 8x8 Work for Web application provides support within Citrix VDI and Azure Virtual Desktop ...Azure (Entra) AD: Change or Remove the Work or Mobile Phone Fields in 8x8 Work Apps
Objective When Microsoft Azure is configured in the 8x8 Admin Console as a SCIM Identity Management provider, Microsoft user Office phone and Mobile phone fields will be synced to 8x8 along with other standard user information. When the content of ...