What lists and reports can I export from 8x8 Admin Console, Contact Center, or Analytics?

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• 8x8 Contact Center X Series Upgrade Details

  Overview This article provides details on the changes that 8x8 Contact Center Administrators and Agents experienced with their scheduled X Series upgrade. Among other important points, the following major topics are covered: Password Recovery: A ...

• Is there a session timeout for 8x8 Admin Console and Configuration Manager for Contact Center?

  Question Is there a session timeout for 8x8 Admin Console? Applies To Admin Console 8x8 Contact Center Timeout Answer Yes. Due to security reasons, the default session timeout threshold for Admin Console and Configuration Manager for Contact Center, ...

• Create a Rerouting Plan for Contact Center in 8x8 Admin Console

  Objective Create a rerouting plan for 8x8 Contact Center using Admin Console. Applies To 8x8 Contact Center Call rerouting Procedure Log in to Admin Console. Click Channels & logins routing. Under Alternative Plan click Configure. Under Voice ...

• X Series Contact Center Licenses Show 0 Used Licenses

  Question Why do X Series VCC licenses show 0 assigned when there are users that have X Series VCC licenses assigned to them? Applies To Admin Console X Series VCC Licenses Answer Each X Series VCC license provides 5 users (or VCC seats). The tracking ...

• How to Stop Spam and Unwanted Calls on 8x8 Work, Contact Center, and Admin Console

  Objective Blocking spam or other unwanted calls to your 8x8 system. Applies To Unwanted Calls Admin Console 8x8 Work 8x8 Contact Center Procedure If you are experiencing spam calls, robo calls, or other unwanted calls to your 8x8 system, there are ...