What lists and reports can I export from 8x8 Admin Console, Contact Center, or Analytics?

What lists and reports can I export from 8x8 Admin Console, Contact Center, or Analytics?

Question

What lists and reports can I export from 8x8 Admin Console, Configuration Manager for Contact Center, or Analytics?

Applies To

  • Admin Console
  • Configuration Manager for Contact Center
  • Analytics for 8x8 Work
  • Analytics for Contact Center
  • Agent Workspace

Answer

In Admin Console you can export the following information:

  • List of Users
  • List of Phone Numbers
  • List of Devices
  • Event Audit Report
  • List of Contacts

In Agent Workspace you can export a report on Campaigns.

In Configuration Manager for Contact Center you can export a PDF of Script Details.

In Analytics for 8x8 Work and Analytics for 8x8 Contact Center you can export reports such as:

  • Call Details
  • Call Summary
  • Agent Interactions
  • Agent Status
  • Queue Interactions
  • Interactions Summary
  • Digital Channels
  • Custom Reports
  • Script Paths

Additional Information 

For more information on available reports, see the product documentation for Analytics for 8x8 Work and Analytics for 8x8 Contact Center.

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