Create a Rerouting Plan for Contact Center in 8x8 Admin Console
Objective
Create a rerouting plan for 8x8 Contact Center using Admin
Console.
Applies To
8x8
Contact Center
Call
rerouting
Procedure
Click Channels
& logins routing.
Under Alternative
Plan click Configure.
Under Voice
Channels, select the channels to reroute traffic from.
Click Edit
Routing Plans.
Select Forward
calls.
Enter
a phone number.
Click Save.
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