Why can't I check for updates in the 8x8 Work for Desktop app?

Why can't I check for updates in the 8x8 Work for Desktop app?

Question

When I open the Help menu in 8x8 8x8 Work for Desktop, there is no option to Check for updates. Why not?

Applies To

  • 8x8 Work for Desktop

Answer

Check for updates does not appear for users in any of the following situations:

  • The Windows MSI version of the app was installed (this version does not support auto-update). This may have been done electively by the user, or per company IT policy.
  • The company's 8x8 administrator disabled the auto-update option in the Admin Console administrative portal.
  • The 8x8 PBX is otherwise restricted from elective updates at the request of the company's 8x8 administrator.

Additional Information

If you do see the Check for updates option, but are unable to download the latest version, you may simply need to wait while the new rollout completes. See Can’t Upgrade to the Latest Version of 8x8 Work for Desktop for more information.

The latest version of 8x8 8x8 Work for Desktop is always available here: Download 8x8 Work for Desktop.

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