Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail

Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail

Symptom

When a caller reaches your extension or Auto Attendant, the wrong greeting is played.

Applies To

  • Admin Console
  • Voicemail Greeting
  • Auto Attendant

Resolution

  1. Check Call Forwarding Settings: Verify the call forwarding settings for the affected extension. Ensure that it is not set to forward to an old auto attendant greeting.
  2. Review Voicemail Settings: Confirm that the voicemail message recorded recently is properly saved and not being overridden by any default settings.


    • Related Articles

    • Change the Auto Attendant Greeting in 8x8 Admin Console

      Objective Configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. Applies To Auto Attendant Admin Console Procedure You can record and select greetings to play on specific holidays in advance. This ...

    • Create an Auto Attendant Greeting in 8x8 Admin Console

      Objective Create an Auto Attendant greeting in Admin Console. Applies To Admin Console Auto Attendant Procedure Your Auto Attendant greeting allows you to create a personal menu for callers who contact your company number. Log in to Admin Console. ...

    • Set Up a Holiday Schedule for an Auto Attendant in 8x8 Admin Console

      Objective Set up a holiday schedule using an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Holiday Scheduling Procedure Auto Attendants easily route your calls and can be set with a holiday-specific greeting. You can choose ...

    • Set up an Auto Attendant in 8x8 Admin Console

      Objective Set up an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Procedure An Auto Attendant can be used in the place of a live receptionist, or to automatically transfer calls. The Auto Attendant is the recording that ...

    • X Series Metered & Pro Services Table

      Overview Customers moving from our Legacy offering may see the additional X Series Metered or Pro packages listed in their bill after their account is upgraded. The newly migrated X Series services may include the features below. Service Offerings ...