X Series SIP Trunk FAQ
Overview
There are no facilities in 8x8 Admin Console to edit SIP
Trunk configurations in the new X Series environment. To make modifications in
the future, submit a case to the 8x8 Technical Support team.
Applies To
- 8x8 X Series
- SIP Trunk
Questions & Answers
How do I change my X Series SIP Trunk configuration?
Your initial X Series SIP Trunk configuration will be set up
by 8x8 Professional Services. Should you need to edit any of the following in
the future, submit a case to 8x8 Technical Support who can make the
necessary changes:
- Edit X Series SIP Trunk configurations (such as IP address)
- Modify the E911 emergency address
- Assign an Admin Console claimed number to an X Series SIP trunk
- Remove numbers from the X Series SIP Trunk and return them to Admin Console
Do I need to do anything before an upgrade from Account
Manager to X Series?
No changes need to be made as the upgrade will be a seamless
process. Your 8x8 services will function and be available as normal.
How do I review my usage?
All SIP Trunk CDRs will appear in your monthly bill together
with their costs like other X Series services.
When do usage minutes begin?
Usage minutes begin at the moment the call is
answered. This answer from a technical perspective is a SIP 200 OK.
A simple SIP call flow that determins a 200 OK is shown in the diagram below:
To summarize the above scenario:
- Usage billing starts when the call is answered (200 OK).
- 8x8 rounds to the highest minute. If a call is a length of 1 second, a standard rounding to 1 minute will be billed.
- Noting: Billing usage begins when the called number answers, this may be any application or person that answers and a 200 OK is sent.
How do I claim a new number in Admin Console for my SIP
Trunk?
- After the number has been claimed in Admin Console, create a case with 8x8 Technical Support who can then assign it to your X Series SIP Trunk.
- Should you later wish to use an X Series SIP Trunk number for another X Series service, simply contact 8x8 Technical Support who can then return your number to the Admin Console - Phone numbers list as an Available number.
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