Phone System Settings
Set Up or Change Auto Attendant Forwarding Rules in 8x8 Admin Console
Objective Set up or change your Auto Attendant forwarding rules in Admin Console. Applies To Admin Console Auto Attendant Procedure Your Auto Attendant can forward callers to a number of destinations while your recorded message can inform callers of ...
Ring Group Caller ID Does Not Show Caller's Name
Symptom When receiving a call in a Ring Group, the incoming Caller ID only shows the caller's phone number. The caller's name does not display. Applies To Admin Console Ring Groups Call Queues Caller ID Resolution Check the Ring Group Caller ID ...
Configuring SAML 2.0 or Google Auth SSO for 8x8 Services
Objective Configuring Google Single Sign On (SSO). Applies To 8x8 Admin Console Google SSO SAML 2.0 Procedure Log in to Admin Console as an administrator. Navigate to Home > Identity and Security. To allow users to log in with either SSO or their 8x8 ...
Prepare Your 8x8 Phone System for a Holiday in Admin Console
Objective Prepare your 8x8 phone system for a holiday. Will your business be closed or have reduced hours of operation during a holiday? Admin Console easily allows you to prepare with temporary options to configure your voicemail, call forwarding, ...
Azure (Entra) AD: Change or Remove the Work or Mobile Phone Fields in 8x8 Work Apps
Objective When Microsoft Azure is configured in the 8x8 Admin Console as a SCIM Identity Management provider, Microsoft user Office phone and Mobile phone fields will be synced to 8x8 along with other standard user information. When the content of ...
User Provisioning with 8x8 SCIM API
Objective Provide an overview of 8x8’s SCIM API for user provisioning with the System for Cross domain Identity Management (SCIM) 2.0 industry standards. Applies To 8x8 Work User Provisioning SCIM API Procedure Planning Your SCIM Integration There ...
Editing Extensions in 8x8 Admin Console
Objective Edit an extension in 8x8 Admin Console. Applies To 8x8 Admin Console Procedure Account administrators can change a user's extension at any time. Extension numbers can be edited to be shorter or longer than the internal dial plan for the ...
Create an Auto Attendant Greeting in 8x8 Admin Console
Objective Create an Auto Attendant greeting in Admin Console. Applies To Admin Console Auto Attendant Procedure Your Auto Attendant greeting allows you to create a personal menu for callers who contact your company number. Log in to Admin Console. ...
Set up Dial-by-Name Using Auto Attendant in Admin Console
Objective Set up the Dial-by-Name feature using Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Procedure The Dial-by-Name feature gives callers the ability to use the audio menu to reach a specific extension within the ...
What are Call Loops and how can I avoid them?
Question What is a call loop and how can I avoid them? Applies To Admin Console Auto Attendants Call Loops Answer A call loop occurs when call forwarding rules are set up in a way that allows a single call to go back to a destination infinitely, ...
Change the Auto Attendant Greeting in 8x8 Admin Console
Objective Configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. Applies To Auto Attendant Admin Console Procedure You can record and select greetings to play on specific holidays in advance. This ...
Configure Call Park Extensions or BLF Call Park in 8x8 Admin Console
Objective Configure your Call Park Extensions or BLF Call Park in 8x8 Admin Console. This feature is available to X Series customers only. Applies To 8x8 Admin Console Call Park Extensions BLF Call Park Procedure To set up a Call Park Extension (also ...
Set up Business and After-Hours Rules in 8x8 Admin Console
Objective Set up business hours and after hour rules for the Auto Attendant. Applies To Auto Attendant Admin Console Procedure Your Auto Attendant menu allows you to forward calls to extensions, dial by name in the company directory, and set up ...
Enable Dial by Extension on an Auto Attendant in 8x8 Admin Console
Objective Enable the option for callers to dial an extension at any point within an Auto Attendant. Applies To Admin Console Auto Attendants Procedure The Auto Attendant must have at least one menu option configured in order for the Dial by Extension ...
Set Up a Holiday Schedule for an Auto Attendant in 8x8 Admin Console
Objective Set up a holiday schedule using an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Holiday Scheduling Procedure Auto Attendants easily route your calls and can be set with a holiday-specific greeting. You can choose ...
Set up an Auto Attendant in 8x8 Admin Console
Objective Set up an Auto Attendant in Admin Console. Applies To Admin Console Auto Attendant Procedure An Auto Attendant can be used in the place of a live receptionist, or to automatically transfer calls. The Auto Attendant is the recording that ...
Azure (Entra) AD: 8x8 Single Sign-On (SSO) and User Provisioning (SCIM) Configuration
Objective Configure Microsoft Azure (Entra) SAML 2.0 SSO for Admin Console. Instructions and information covered in this article include: Configuring your Azure AD service and 8x8 Admin Console for Microsoft user SSO login to your 8x8 applications ...
Prevent Blocked Callers from Reaching the Auto Attendant in Admin Console
Objective Prevent unwanted callers from reaching the Auto Attendant in Admin Console. Applies To Admin Console Procedure Remove the number in question from the Auto Attendant. Create a user and add a license to it, in order to be able to assign the ...