Configure Call Park Extensions or BLF Call Park in 8x8 Admin Console

Configure Call Park Extensions or BLF Call Park in 8x8 Admin Console

Objective

Configure your Call Park Extensions or BLF Call Park in 8x8 Admin Console. This feature is available to X Series customers only.

Applies To

  • 8x8 Admin Console
  • Call Park Extensions
  • BLF Call Park

Procedure

To set up a Call Park Extension (also known as enabling BLF Call Park), you need to:

  • Add a Call Park Extension.
  • Assign the Call Park Extension to a BLF key on the phone.

First, add a call park extension for each department or extension that you want to monitor.

Add a Call Park Extension

  1. Log in to 8x8 Admin Console.
  2. Click Extension Numbers.
  3. Click + Reserve Extension Numbers at the top right.
  4. Select Call Park as the Extension Type.
  5. Enter the Extension Number and Label. Note: Pre-existing call park extensions starting with 46X will not be available as options. Those extensions are reserved by the system for the default call park feature built into the phone.
  6. Save the extension.

The next step is to assign call park extensions to BLF keys on phone sets. To assign the call park extension to these keys, the user must have a Poly phone that supports BLF keys.

Assign the Call Park Extension to a BLF Key on Your Phone

  1. Go to Users.
  2. Click Edit (pencil icon) next to the user you wish to edit
  3. Activate your device by using the MAC Address or an Activation Code.
  4. Click Line Key Configuration above the Device dropdown.
  5. Click +Busy Lamp Field.
  6. Enter a Label.
  7. Select Call Park from the Extension Type dropdown. The label will appear next to the BLF key on the phone device display.
  8. Select the Extension you wish to use from the dropdown.
  9. Optional: Click the toggle next to Enable call pickup for this monitored extension number.
  10. Click Save. After saving, your BLF keys will appear with a red highlight.
  11. Save the Phone Keys Plan.
  12. Click Save at the bottom of the user's settings.

Additional Information

What do the BLF icons on my phone indicate?

Status

Icon

Line is idle

A blue circle with black background AI-generated content may be incorrect.

Line is busy

Line is on hold

A blue person with white lines AI-generated content may be incorrect.

Line is unregistered


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