8x8 Work for Desktop Call Using Deskphone Options
Question
What are the options for Call Using Desk Phone in 8x8 Work
for Desktop?
Applies To
- 8x8 Work for Desktop
- Call Using Desk Phone
Answer
When you select Call Using Desk Phone in
8x8 Work for Desktop, incoming and outgoing calls will be routed through your
physical phone.
Incoming calls: 8x8 Work for Desktop will display a
notification of incoming call. It will not give you an option to pick up the
call through 8x8 Work for Desktop, only to either dismiss the call or pick the
call up on your desk phone (see Device Supports
Answer below).
Outgoing calls: Placing a call from 8x8 Work for
Desktop will ring your physical phone at the same time as the dialed number.
Your physical phone acts as an intermediary and you must pick up the call on
the physical phone in order to complete the call.
Options
Auto Off-Hook for outbound calls
When enabled, calls using your desk phone will go off-hook
immediately, and you will hear the other party's phone ring. When disabled,
calls will first ring your desk phone, and then be placed to the other party
when you pick up.
When enabled, the incoming call pop-up will have both the
answer and dismiss buttons. Answered calls will come through your desk phone.
When disabled, the incoming call pop-up will provide a dismiss button.
|
|
Not all phones support call management. |
Additional Information
Notification when Device Supports Answer is
enabled.
Notification when Device Supports Answer is
disabled. Note: Dismissing the notification in 8x8 Work for
Desktop does not prevent the desk phone from ringing.
Phone Models
Phones Confirmed to Support Call Management
Poly
- VVX 300
- VVX 600
- Soundpoint IP 550
Cisco
- 8861
Phones that Do Not Support Call Management
Yealink
- T46G (Auto Connect)
8x8 Work for Desktop User Guide
Instructions for configuring the Call Using Desk Phone
option are located in the About
Phone Calls > Place and Receive Calls section of the 8x8
Work for Desktop User Guide.
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