When Using 8x8 Work for Desktop Other Application Volume is Lower

When Using 8x8 Work for Desktop Other Application Volume is Lower

Symptom

When on an active call in 8x8 Work Desktop, other applications will have lowered or no volume.

Applies To

  • 8x8 Work Desktop
  • Windows OS

Cause

This is normal behavior and is not caused by 8x8 app, but by Windows.

Side note:

You can actually change this behaviour by following these steps:

  1. Go to Control Panel from the Windows Start Menu

A screenshot of a computer AI-generated content may be incorrect.

2. From the Control Panel go to Hardware and Sound

A close-up of a computer AI-generated content may be incorrect.

 3. From Hardware and Sound go to Sound

A screenshot of a computer program AI-generated content may be incorrect.

4. From Sound go to Communications and modify the rule "When Windows detects communications activity:" to "Do nothing" or the preferred volume reduction.

A screenshot of a computer error AI-generated content may be incorrect.

5. Make sure you hit "Apply" to save the changes and that's it!

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